Refund policy

Teak sells coaching, so refunds depend on how much of it has been delivered. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand) or the Australian Consumer Law.

Baseline, 4 weeks

• Full refund if you ask before we have gone through your results or held your call.
• After that, we refund any whole weeks that have not started yet.

12-week programme

• Full refund if you ask before your first check-in.
• After that, we refund any whole weeks that have not started yet.

Moving up to twelve weeks

If you move from the Baseline to the 12-week programme within 60 days, the Baseline price comes off. Ask in the chat and we will send you the adjusted price.

Paying in instalments

If you arrange to pay the 12-week programme in instalments, the same refund rules apply to what you have paid, and any instalments not yet due are cancelled.

If we can't coach you

If something in your results or history means you need a doctor rather than a coach (see when we send you to a doctor), we will tell you straight away and refund whatever coaching you have not received.

What we don't refund for

We never promise a testosterone number, so a result that doesn't move the way you hoped is not, by itself, grounds for a refund. The cost of blood tests is paid to your GP or lab, not to us, so we can't refund it.

How to ask

Message us through the WhatsApp chat on our website, or reply to your order confirmation email. Approved refunds go back to your original payment method, usually within 5 to 10 working days.