Privacy policy
Teak is a coaching service for men in Australia and New Zealand. Because you may share blood test results with us, we treat everything you send as health information and handle it with extra care. This policy explains what we collect, why, and what you can ask us to do with it.
What we collect
- What you tell us in the chat: your answers to our two opening questions, your messages, and any blood test results you choose to send (a PDF or a photo).
- What you give us at checkout: your name, email address, billing address and payment details. Payments are processed by Shopify and its payment partners; we never see your full card number.
- If you join the waiting list: your email address, used only to tell you when the chat opens. We don't add you to marketing emails.
- Basic website data: pages visited and the device and browser used, collected by Shopify to run the store.
Why we collect it
- To coach you: to explain what your results mean, build your plan, check in with you and compare your retest.
- To take payment and keep the records the law requires.
- To tell you plainly when something needs a doctor.
We only collect health information you choose to give us, and only use it to coach you.
What we never do
- We never put health information into advertising tools, pixels or audiences.
- We never sell your information.
- We never share your results with anyone else without your permission, unless the law requires it or someone's life or safety is at serious risk.
Where it is kept
Your chat, including any results you send, is held in WhatsApp (operated by Meta) and on the device your coach uses. Orders are held by Shopify. These providers may store information outside New Zealand and Australia, under their own security and privacy commitments. We use them because they protect information to a standard comparable to our own privacy laws.
How long we keep it
We keep your coaching records for as long as you are a client and for up to 12 months after your last session, so we can compare results if you come back. Order and payment records are kept for as long as tax law requires. You can ask us to delete your health information sooner at any time.
Your rights
You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it. We will respond within 20 working days. To make a request, message us through the WhatsApp chat on our website or email hello@jointeak.com.
If you are in New Zealand, this policy is written under the Privacy Act 2020 and the Health Information Privacy Code 2020, and you can complain to the Office of the Privacy Commissioner (privacy.org.nz). If you are in Australia, it follows the Privacy Act 1988 and the Australian Privacy Principles, and you can complain to the Office of the Australian Information Commissioner (oaic.gov.au). Please talk to us first so we can try to fix it.
Who we are
Teak is the agency that collects and holds your information. Our address is 46A Broadway, Auckland 2113, New Zealand. You can reach us at hello@jointeak.com or through the WhatsApp chat on jointeak.com.
Changes
If we change how we handle your information, we will update this page and, for anything significant, tell you in the chat.
Last updated: 30 September 2026.